Discussion on the MBE learning environment. Employees first Customers Second
The highlight of today for me during the class discussion on MBE learning environment is the "win-win" mindset. This year Paul said he wants us in the MBE to challenge everything. we must think system -this breaks down competition he also added that we are agents of change, Leaders who seek positive changes.
And the BBC radio clip on CEO HCL Technologies Vineet Nayar which was played for us from the moodle site is one that i find very interesting. He believes in placing the needs of the employees first before the customers. I find this strange because I am used to the customer first believe.
Really I am still trying to reserve my thinking pattern in this context pardon me if this takes while... sigh*