All entries for Wednesday 23 October 2013
October 23, 2013
This last monday, we were given managerial roles as managers in Turner Hotel, and were asked to meet with the General Manager to make some decision and address some issues the Hotel was facing.
I was the Human Resource and Training Manager which I loved being. The meeting as timed to last for 45mins and we were asked to spend 15mins to read and understand our roles before we began.
In my judgement, I would say the meeting was organised, productive, issues raised were efficiently addressed, points mentioned were taken note of by me who volunteered to be the secretary at the meeting taking down minutes of the meeting. we had the Front House manager as the time keeper. The GM made sure every issue raised had a solution drawn out for it for by team and all the managers who had responsibilities after the meeting were asked to follow through and return with feedback the next meeting day which was fixed for wednesday 9am.
But after the meeting excercise, Paul began to ask some vital questions like:
Did you have objectives/agenda for your meeting?
Did your take down notes on action points and conclusions?
Was there a time keeper?
Did the GM chair/control the meeting?
Was everyone given a formal opportunity to present their points?
Well the good news is some those thing our group got them right but some we were completely clueless!
So I learnt that for a meeting to be effective and truely productive, there must be an agenda and time allocated to each agenda/objective. Every one must be given a formal opportunity to present their contribution and there should be no side talks and talking over each other's head instead all discussion should be directed to the Chairperson and spoken to hearing of every one.