All entries for Tuesday 21 January 2014

January 21, 2014

Design For X

No product is meant to last a life time, even human beings do die when they grow old. But it is the job of the manufacturers to make sure it last for the period of time it was produced for and serves rightly the purpose for which it was produced for. But in a case where the product begins to fail at midlife or earlier than it should then there is a question whether the design was really good or whether the maintenance is of standard. This and many more are the reasons why Design for X is imporatant

The importance of reliability cannot be overemphasized in the case of military devices and aerospaces, We do not want this machines to fail unexpectedly while in use.

The excercise in class yesterday on the UA232 plance crash did opened my mind to see to see how important it is to not to miss any aspect of the machine that needs to maintained while carrying out the maintenace jobs.

VOC to CCR (PEUSS in module)

Yesterday I learnt that it is not just enough to get the VOC (voice of the customer) about your product. The VOC must be transfered to attainable objectives. A customer focued approach must be achieved. So that we can satisfy oir custimers. Yes even though we know that satisfiscation can not be perfect but at least we should work harder to reduce the unsatisfaction level. Really because if we want to remain to in business for a llong time we need to strategise how to keep our customers happy most of the time. Because when they are happy, they will come back.

Its easy to use ourselves as example in situtions like this. We will always prefer to go to the salon where the customer service is good for example or buy stuffs from shops where the services are good.

So as managers/future business owners this is something we should look out for.

January 2014

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