All entries for Wednesday 08 January 2014

January 08, 2014

DFSS critical to Business Excellence?

Today's group meeting and brain storming seesion went well and my team mates are great fellows. :)

So here's what I have discovered for myself,

From CBE and PIUSS I learnt that EFQM and Six sigma are both derivatives of Deming's work on statistics and quality management. DFSS is an approach that can be used to achieve business excellence. Using the EFQM model, the EFQM has 9 criterion and the product/services/processes, leadership,customer result, business result are related to the concept of DFSS. DFSS is customer and result(design) focused. Even though EFQM is broader than DFSS which is just applied at the design phase. It is okay to say that DFSS concept is relevant in the strive for business excellence.


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