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March 17, 2011

Is decision–making tools process–focused or result–focused?

As we all have seen, most of tools and techniques used to make decisions are embedded with personal judgement. What I am thinking is, in an attempt to minimize bias, are those tools meant to drive judgement away from personal point of view to a more subjective perspective due to the culture of a group?

During the process, bias will be unveiled apparantly, evidence of bias will be in front of decision-makers. By any chance, it is the meaning of these tools? Is it meant for decision-makers to see through themselves, to review and adjust themselves?

During the whole process of making decisions with my team, I see that what we judge and follow from the beginning was held firm until the end. Our initial, personal judgements became the result of decision tools that we used which was not much of surprise. More than that, it was further expanded to more potential possibilities. What I see after that is how variable our judgements and personal views were among each others and from there, we argued why we thought one factor should have been more important than others and from there, we explored each factor further and deeper, we filled in the gap of impacts from factors among each others. At the end, we reach a consensus where we gained a same deeper understanding about the influences of factors.

I do enjoy discussion although sometimes it turned out tough, especially when, as many have said, it is down to personal bias. However, the more views in discussion we have, I think it is a more potential for a robust decision we can get. The reason for that is everyone pick out different points to base on as he/she sees how far and deep impact it might cause which others might spot on other points in stead so they weight factors differently. After discussion, a deeper and richer understanding of factors is gained by all members, it is when a robust decision is made.

Whatever the result comes out, initial judgement holds true or not, I think it is the process that important. During groupwork I see myself have listened more and held my thought more than before! :)

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