All 5 entries tagged Excellence
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March 15, 2017
I have always thought that I am a very analytical person who questions everything before making a decision but when we started doing the judgment exercise I was blown away. . After the second lecture, I started questioning my ability to take non-subjective decisions.We always tend to treat the data and information that we receive subjectively. We may focus on some aspects more than the others. For example, focusing on the productivity output on how much did we produce today instead of why.Furthermore, understanding the process of decision making and the difference, variance and complexity of a decision would enable me in the future to try to work on system two decisions instead of relying on system one. Even though the decision tools were overwhelming I am looking forward to apply them for next week's presentation.
November 06, 2016
I've always started any written assignment the typical way , starting with an introduction then doing a research then going back changing the introduction , the changing my body paragraphs structure. At some point during the process , I have always felt lost. I decided to start using the mind mapping in my CBE assignment. I started with writing down all the knowledge that I have about the subject making sure that they are 10 words ideas. then I started grouping these ideas. Then doing a research on these ideas from different perspectives and even if there are more ideas about that topic. I find starting with the body and not the introduction you would get an overview of the topic then create an introduction that would directly address the topic. Also , linking the ideas together gives a flow to the paper which keeps the reader interested.
October 25, 2016
In today's class we did a mock board meeting for a hotel in london. I think the most important factor in a meeting is the leader managing the meeting or the person who requested the meeting. They are responsible for setting a proper agenda , keep track of the time and letting all people engaged. In my pervious organization, the CEO would keep talking through the meeting while giving a lot of information and was not letting the knowledge sink in and asking for reflections. If we knew what previously what the meeting was about maybe we would have prepared and then a discussion on performance can be held. I think in the future, in all the meetings i would hold I would give people enough time and information before the meeting, have a proper agenda and monitor the contribution of everyone which i never did before.
Yesterday in class we discussed the EFQM. what is really different about the EFQM is that it looks at the business as a whole not for a certain function. However, the business and customer results have a higher weight than the other 7 criteria as if my stakeholders and customers are not satisfied how would I continue to operate. In my pervious job, I has always been driven by the enablers or the inputs not by the results which is another key issue in the EFQM. I think if we followed on how to achieve these results , an organization would be more focused rather by being distracted with all the inputs. The EFQM is also a framework that is all about you, the organization, it is not a checklist that you have to fill and it is not a standard set of action that could be done in a business.
October 11, 2016
In yesterday's class, we were introduced to the creating business excellence module through a short video. The most important aspect in the video was that in an organization , people what matters the most. As mentioned in class, organizations are like orchestra, even with the most expensive and technologically advanced musical instruments. If people don't perform in harmony, the outcome will be disastrous. In order for these people to perform properly, all monetary appraisals and bonuses need to be eliminated. people don't have equal chances of getting the same bonuses and it eliminates teamwork. Instead of rewarding people, recognize them while giving them a relatvily well paid salary. Recognize instead of reward.