October 25, 2016

EFQM Excellence Model

Yesterday in class we discussed the EFQM. what is really different about the EFQM is that it looks at the business as a whole not for a certain function. However, the business and customer results have a higher weight than the other 7 criteria as if my stakeholders and customers are not satisfied how would I continue to operate. In my pervious job, I has always been driven by the enablers or the inputs not by the results which is another key issue in the EFQM. I think if we followed on how to achieve these results , an organization would be more focused rather by being distracted with all the inputs. The EFQM is also a framework that is all about you, the organization, it is not a checklist that you have to fill and it is not a standard set of action that could be done in a business.


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