Time to update about my CBE PMA. Well, I have chosen the first question, which is to explain the changes needed by implementing EFQM into our organization and what are the challenges arising from that and of course, how to overcome those problems.
I have done quite some reading on books and articles. While I was doing my PMA, i realized that leadership plays a big role to ensure that the change is successfully implemented and all the other elements in 'enablers' are also quite dependant on leadership. Quite interesting because it actually gives me some idea about our LE course at the same time. At this moment, leadership is such big a word for me *gulps*