May 17, 2010

Knowledge management: People, IT and organizational culture

KM concept includes both people and technology dimension. However, before introducing any technological systems for KM, it is important for organization to have a right culture which will foster knowledge sharing in organization. If organization have a competition based culture it is fairly unlikely that individuals will share knowledge, since everyone will perceive knowledge they possess as competitive advantage over other people. IT can greatly assist to dissemination of knowledge within organization; however, it could not encourage individuals to share their knowledge. What contributes to sharing knowledge is a relationships aspect which organization needs to take into consideration, how people interact in organization, whether trust between individuals exist. This relationship aspect is mostly shaped by organizational culture. Therefore before blindly introducing IT and encouraging people to share it is necessary to examine whether organizational culture promote knowledge sharing.

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  1. Hi, Albina, I agree with your points. Organization has right culture is very important for people. In my point of view, good organization culture has to create comfortable, fairly, no competitive environment for people want to, enjoy, sharing knowledge with each other. Therefore, how to do such way is also the knowledge learning for organization as well. And then, as you mentions IT is the good system to help people find new knowledge but that will reduce opportunity for people sharing knowledge and brainstorming. I think IT system could still use it; the organization can have reward system as a way of motivation to encourage people share knowledge.

    19 May 2010, 14:05

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