All entries for Monday 17 May 2010
May 17, 2010
It is interesting that in KM much emphasis is given to people who need to share their knowledge for organizational benefit. However, in my opinion, also important is for organization to continually feed that source of knowledge that is to say to feed and develop the brains of people in order for them to produce knowledge. Because usage of knowledge of people without giving back result in exploitation and deterioration of sources of that knowledge. It is very necessary to develop people, to give them opportunities to learn, to challenge them, encourage them to try new ways of working, emotionally support them, investing in their capabilities and knowledge. In that case only people will learn and produce knowledge, which then could be used for creation of value for organization. Thus, it is very important to keep a balance between results and sources of that results, if organization wants people produce and share knowledge, it has to invest time, money and support in the sources of that knowledge, in people and their capabilities.
KM concept includes both people and technology dimension. However, before introducing any technological systems for KM, it is important for organization to have a right culture which will foster knowledge sharing in organization. If organization have a competition based culture it is fairly unlikely that individuals will share knowledge, since everyone will perceive knowledge they possess as competitive advantage over other people. IT can greatly assist to dissemination of knowledge within organization; however, it could not encourage individuals to share their knowledge. What contributes to sharing knowledge is a relationships aspect which organization needs to take into consideration, how people interact in organization, whether trust between individuals exist. This relationship aspect is mostly shaped by organizational culture. Therefore before blindly introducing IT and encouraging people to share it is necessary to examine whether organizational culture promote knowledge sharing.