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October 14, 2006

Deming The New Economics – Quotes

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Today I discovered the library and was fascinated. At my faculty we had the behind the scenes library – you could see only a selection of books and everything else was down in the basement and available upon request. But here … all those books – and you can open and browse any one of them. Back to Deming. Not exactly a review of his book, but some interesting quotes up to page 50.

It is easy to date an earthquake, but not a decline. (p. 5)

Unfortunately, almost everyone has an answer on how to achieve quality. (o. 13)

Quality of the product is the responsibility of management. Quality cannot be delegated. (p. 16-17)

Have you ever heard of a plant that closed? And why did it close? Shoddy workmanship? No. (p. 17)

Anyone outside the control limits is in need of special help. (p. 26)

Reward for good performance may be the same as reward to the weatherman for a pleasant day. (p. 28)

If people do not see the process, they can not improve it. (p. 30)

It is wrong to suppose that if you can’t measure it, you can’t manage it – a costly myth. (p. 35)

To copy is to invite disaster. (p. 36)

On comission, focus was on sales. On salary, focus is on the customer. (p. 40)

Wherever there is fear, there will be wrong figures. (p. 43)


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