All entries for April 2011

April 21, 2011

The Asset of the Human Capital

“Human Capital adds directly to the bottom-line of the company and this is very evident from the shift in the line of thinking-people as cost to people as capital.” P. S. Srikumar, Vice President, Talentpro (An HR service provider in India) was quoted saying this in an article in an Indian newspaper I caught hold of in my flight. In my view this is more or less paraphrasing the view of extracting more than the mere acceptable minimum. Atleast I would interpret it that way.

In the very next few lines, the author quotes Ajay Trehan, Founder-CEO Authbridge (A risk0management consultancy in India), saying that "The only way to evaluate human capital and its contribution to bottom-line profitability is by creating a set of KPI’s that are directly cascading from the business’s financial targets.”

I was wondering, is this actually possible, mere mortals calculating a cost/benefit ration of human potential!? He advises that this be considered in the very beginning recruitment stages. And by the way, in order to calculate the benefits from the human capital, what would be the time frame considered? Unlike a machine human would not work the same way forever. It actually takes me back to the discussion in class regarding recruiting a person as a manager just means that they have a potential to be leaders, it does not mean they are leaders. And if you hire people looking at their potential, how can you be certain to evaluate the ‘ return on the investment’? As Dr. Deming says, 'The most important figures are unknown and unknowable.'.. I wonder these people are doubting Deming or are they trying to accept this as a challenge..


April 20, 2011

Decision for Importance or Urgency?

From some study on decision making, something just clicked my mind. We’ve been discussing the chart with urgency on the x-axis and importance on the y-axis a number of times over the year (One of Paul’s favourite diagrams ;)). I just tried to think decision making in those terms.

How different can decisions be in all four situations! In all four entirely different situations, there will be different frames of time, different mind-sets, maybe different alternatives, different criteria, and most importantly, different biases! Also, the tools and techniques used in decision making would depend on it (the urgency).

This can hence be extrapolated to, what happens when a decision gets delayed due to some reason? It may not conclude to the same result as it would have if more time was available. This sounds dangerous, doesn’t it!? And this will probably pay a heavy toll on the robustness of the decision!


April 14, 2011

Partying and knowledge transfer!

Just reminded of an example quoted by Graeme (I think) during PIUSS..

Some organization, i think Rolls Royce (some high class luxury car manufacturer)  chose 5 of there employees , gave them a huge sum of money each (dont remember the exact sum) and asked them to spend lavishly.

What these employees would do is spend all the money partying and in expensive lounges, where a sample of their target customers would be, gather information and send it back to their centre.

Tacit knowledge transfer!

All that amount spent is nothing but an investment to gather tacit knowledge is'nt it? Crazzy ideas to collect tacit knowledge!


April 13, 2011

Business: Not a necessary evil

"My father always told me that all businessmen were sons of bitches, but I never believed it till now"

- J. F. Kennedy

What I today realized is, more than anything else, MBE is an endeavour to correct the definition of 'business'. While most of us agree that what we learn here, is more like a fairytale and there is a real world outside.

But, today I really am fascinated, to try it for myself. Business is all about people, as we say it here. Could people be so cruel not to accept something in their own favour?

I've tried to explain people what we mean by Excellence, but have lost them the moment i say "business is not only about making money" Maybe I should not try to explain, rather act! The results here are all long term.. If nothing else, atleast I've learnt to keep trying..

I wonder business or trade in its earliest form was a win-win phenomenon. What has made it change to win-lose?

I am not sure if it is my childish mind that I get convinced so easily, but this does get me thinking! Of new ideas to do things in the best way, to integrate knowledge, to use it to the best of my ability, to be creative..


April 08, 2011

Emerging Leader– who actually has the power!

Today, only one name comes to my mind when I think Leadership.

Anna Hazare- a retired armyman, a social activist, who is fighting at this time against the government of India for an Anti-corruption bill. India is the biggest democracy of the world, and unfortunately one of the most corrupt as well.

http://www.ndtv.com/article/india/who-is-anna-hazare-96883?from=NDTV&from=NDTV&from=NDTV

The above link gives a brief introduction to what a leader like himself has and delivers.

It is all about stepping forward, thinking beyond the status quo, envisioning, and motivating. Everyday Indians, read the news, and curse the politicians to be corrupt, and how they are hampering India's growth. Some came forward and were thrown back.

But this to me is an example of unmatched leadership, emerging one out of more than a billion, able to motivate even the ones in power, for the benifit of all.

Yes, today after a four-day fast, he has been single-handedly able to provoke the government to accept his proposal, and this is what he calls 'The victory of the people of India'.

My salute to the leader of India's second struggle for independence..


April 01, 2011

An anti–knowledge base view!

Something just flashed my mind (Think am being to critical these days!)

We are all in the view, and so does the literature suggests that knowledge is a valuable asset. Right knowledge available at the right time is what must be aimed through IT knowledge bases as well.

On the contrary, can we say that there could be cases, where extensive and elaborate knowledge bases (not only IT based) may be used as readymade solutions and could halt creative thinking!? Say,an organizationa has an excellent knowledge base, with effective collection, storage and dissemination, in such a case, could it be that a decision that'd be available from a previous experience cause a bias in the mind of the decision maker (even though no two problems would generally be exactly the same), and hence lead to ineffective decision making?

Maybe this is a part of knowledge 'Management'! But how can a trade-off be achieved!?

Eager to listen to your views..


April 2011

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