April 19, 2012

Generating and Sharing Knowledge

Here I am sharing my personal experience about how generating and sharing knowledge is important. I don’t have big experience, but I just worked for 6monts in Knowledge Process Outsourcing (KPO) Company. And I learned a lot of things because when I was working the company was going through change phase. And company was trying to implement new management philosophies to attain good position in that sector. Each member of the organization was dedicated with specific tasks. And the process is not fixed, every few months or quarters the process goes through some changes. And hence they have decided to store all the information that everyone is doing and for it they asked each employee to write down their process by answering 5 questions. First was what is the flow of process (here we supposed to write down steps that we do) second: time for each step. Third: change occurrence frequency and period.(so that they can set a system in which this particular process would ask for edit the previous knowledge and update it) Forth: who all are responsible if conflict occurs? (Hierarchy to follow if needed to tackle some issues). And fifth question was providing some screen shots of process for future reference.

I still remember this entire question set because I converted one process to knowledge. And I am emphasizing it because I know how important it is to convert process into knowledge, because this would save training cost in future, will reduce errors, can help to improve accuracy and most important thing is process will not get interrupted by any human change. While going through literatures of KM I came to know that how top management makes a strategy that can generate most of the knowledge plus qualitative in less time and cost. So I am looking forward for this presentation how should I apply my experience with this task.


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