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May 27, 2020


I guess I'm not the type of people who wants to write or reflect much.....

For the past 24 years, I guess growing as a typical Thai people does not require you to reflect on your life that much (or is it just only me lol) For the past a couple months, it has been a chaos experience. With the COVID-19 thing, I left Coventry in such a hurry. It's like that scene from the Curious Case of Benjamin Button movie when Daisy (Cate Blanchett) was enjoying her life with her ballerina career in Paris and out of a sudden she got hit by a car and everthing just turned upside down.

Anyway, after my first blog, I went through several module that I did not put an effort enough to reflect them on the blog (but I did reflect that in my mind while I was sitting in the bus on the way to the campus, I suppose). One thing I know for sure is that MBE the class of 2019 has changed my personality completely. Before coming here, I have never expected to learn anything. I just wish to finish this degree as fast as possible so I don't have to carry on my parents' expectation and begin my career path of finding myself. However, working with my MBE classmates through PIUSS, PEUSS, Leadership, etc. made me relised that THIS is the life expereince that I don't think I can find it anywhere except in this safest environment. With all of the Q&A session, lectures, feedback, and reflection, I did and still do collect severl pieces of valuable information along with a magnificent friendship of my Phd Pub gang. (Yes that is the name)

Even though I have been forced to write a diary (which I can't tell why and/or by whom), I still hate it. (Yes I HATE it) However, I became realise that it is almost the same refelction session that I always looking for it at the end each session and/or module. So, what's the point of refusing to do it!?!? It makes me understand the logic of my thinking and my action. The reflection from others (feedback) is even better. I guess sometimes people can be blind and forget who you really are. They just keep doing what they have done and shift away from their passion and purpose. TBH, I do scare of formative feedback. I don't know why, maybe deep down I don't want to know what is my flaws and I might know that the person who give me the feedback is right. But not anymore. So I guess this year has grown me a lot.

It is such a difficult time. I cannot imagine to stay apart from my family and friends during this time. I would go mad if I need to stay inside my room for months. So I hope that my MBE friends who still live in Coventry not be so hard on yourself. (Yes I am talking to myself as well) Several people are very worried that they are not that productive as they should be. Guess what, so as I!


This two sentences always go on and on and on in my mind when I panic about my work and I do believe that. It is a learning process and we will be fine.

This blog does not have that much of useful content just complaining and a reminder that at the end Daisy stood up again after the car accident and she had a daughter with Benjamin (Brad Pitt) even though at the end her life ended up a little bit sad but that's the movie and I STILL HAVE DEADLINES!!!

May 25, 2020

Harvard (Warwick WMS) referencing style for Zotero

A couple of weeks ago, I came across the Zotero-Reference management tool and decided to use it for my dissertation within five minutes.lol

The only problem is currently I cannot find a Harvard (Warwick WMS) referencing style.CSL file online. It seems impossible...Anyway, I've attached one that I adapted from the Staffordshire university-Harvard.





March 03, 2020

The importance of X (Theory, Methodology, etc.)

Inspired by the Design for X, I was thinking about how to address the question like:

Critically analyse the importance of X in a context. X could be a theory, a methodology or something else.

1. look at the broader context/challenge/area for which the theory was development in order to know WHY and HOW it was generated.

2. Industrial examples: also discuss the key aspects of WHY and HOW

(The more that you can illustrate the points that you make with examples, the more you bring your topic to life.)

To whom is it important?




Where not?

When not?

Success: what must have been done and why (CSF)

Failure: why the theory failed in that particular case

What were the factors affecting the success or failure and How they vary with various context.

3. Overall limitation about the theory

To whom it is not important?




4. Any extension or evolution of this theory and Evaluation (Why do you think it is useful or not)

5. Any complementary theories that may be usefulTo whom is it important?

February 21, 2020

What design is – Reflection after visiting Vitsoe

I feel so glad that I didn't cancel the industry visit yesterday even though I have a PMA due on next Monday.

It seems that I visited a furniture art centre rather than a factory. The building, as well as their products, are artworks that fully satisfy the function, style, and incredible appeal.


After a nice tea break, the leader Mark gave us a stimulating talk on what the design means to the Vitsoe: 'Living better, with less, that lasts longer'. Simple and strong.

Less or More?

Vitsoe only has a particular design for shelving, chair and desk. But each of them works flexible and adaptable to various customers' needs. There is nothing complicated in the products, but after seeing the showroom, materials, and assembling work. YES, I want them to be a part of my life. Furniture is not a fast-moving or fashion commodity. Classic furniture could be a part of the family of great sentimental value because there were so many lovely memories happened around it.

Best or Newest?

Living in a tech-saturated world, it seems as if we've been overwhelmed by the newest things. Still, many people argue that routinely introduce new products that replace the existing or even best-selling products is an effective way to remain market share or win more from competitors. That is acknowledged as brand proliferation or brand extension.

From my point of view as a big fan of technology, this is a fairly tricky question because I find sometimes my curiosity leads my life out of focus. As Cal Newport put in his Digital Minimalism, it's necessary to know what is the 'best' for you and how much is just enough. Before I click a link to open a new website or open a notification from an APP. I ask myself: Do I really need to know that now?

Another interesting example is about my grocery shopping experience. I used to spent around 3 hours in Tesco to buy the necessities of life for the next week. As a curious shooper, I walk around every aisle and look through every shelf, keeping asking myself: 'which one do I need?' The answer is 'I don't know'. Always. Then suddenly, it occurs to me that I forget something in that place...back and forth...Time is gone.

Now I designed a route according to the layout of a supermarket which helps me to get everything I want and most importantly, done within a hour! It's true that supermarkets design particular layout to make customer stay longer and spend more.

So, maybe it's time to offer your customer less but better. 'Don't make me think'—Krug's first law of Usability.

shopping route

Product or service?

Good design cannot live without good service, and good service nourishes good design. In this IP-competitive age, it is easier to copy the physical products than the service. Also, word of mouth has been proved as a strategic marketing promotion.

Make profits or make sense?

Profit, Mark said, is like the food and air to support our lives not the aim. I agree that keep doing the rights things is far more important than making money, which is also highly emphasised in Lumi.

February 17, 2020

4th PMA

The 4th PMA is gone with a lovely weather.

But I was not fairly satisfied about my productivity, anyway, let's focus on the improvement.

After submission, I had a talk with Maryam and Freya this afternoon receptively, which gave me some inspiration.

  • I came across a paper which I thought was well related to my topic, but it took me literally three hours to understand the language in linguistics and pragmatics. Gosh~
  1. So, how can I improve in the (critical) reading stage.[It seems like I am coaching myself]. Well, maybe I should try reading around papers that focuses on one particular topic at one time. Instead, one is about phycics, and next one is about business.
  2. Furthermore, in terms of searching reference, searching by terms may not be an effective way because they are somehow random. Alternatively, I can trace some scholars' works in a systematic way. But at the beginning, I need a good ‘start’.
  • When it comes to writing a zero draft or first draft, it is still a nightmare. I cannot write a zero draft without any judgement. But fortunately, I think I probably found out the antidote.
  1. The culprit is typing. Contrary to typing on the keyboard, I feel my thought flow more smooth when handwriting! The potential reason is when I was typing it seems too easy to delete, correct or move sentences. All of these will block your mind, once you are blocked, you gotta time to judge the quality of your content, which just make things worse. However, when I was handwriting or speaking, I seldom looking back, but only keep going.

Cool~Let's see how it works since I got another PMA due by next monday.

February 11, 2020

Applying QFD on B2B Exhibition Industry

What is QFD ( Quality Function Deployment)?

-A tool for customer-focused design of products and services.

B2B exhibition industry is recoganized as service industry which provides a platform for players in certain vertical business chain to gather in a venue for the purpose of exchanging information and transacting goods (My own definition). With the developement of globalisation and advanced technology, B2B exhibition can be broadly organised in many regions where there is a customer needs. The booming trends has been witnessed in Europe (Germany, UK), Asia (China, HK China, Singapore, etc.) and North America (US), where event organising companies and talents dominate.

German B2B exhibition company leads ahead in technology in aspect of serving customers in hard service and has good reputations in world-scope brand mangament. UK takes fully advantage of resource integration by fast and widely establishing partnership and joint vetures. China gain profit from the government policy and up-trend of global market economy, expanded and new furbished venues and frastructures to make it an attractive business center. However, the whole industry is not ideal though prosperous and stunning from the PR report.

Looking into the specific project, it's not hard to find that team members always doing the repetitive and machenical work as the framework is not likely to change. However, what matters to customer is seldom deeply studied. Or there is not a role setting properly who really care about customer. Why am I so assertive is partly because the performance is always interlinked with revenue, whereas the customer's needs can never be the priority. Issues in this industry can be decribed as below which QFD may provide analysis of design the service accordingly.

-Remoteness from the final customer (may not even familar with the director customer)

-Lack of visibility of the customer chain (lack of experts and high turnover which leads to lack of constant study)

-Informal (or inappropriate) customer requirement definition (lack of experts and lack of deep communication with customer)

-Complex technologies (Can be replaced by complex business chain, self-recognition of the service capability)

-Technology-led products or service (lack of experts)

-Unclear relationship between customer requirements and technology (lack of experts)

To sum up, it's all about people.

There are actually some practical actions been taken by marketing department to collect the info or feedback from customer in post-show questionnare. However, is there any significant progress has ever made other than taking use of the data to support the offical report? Is there a transparant communication between marketing team (hide in screen) and sales team (in front line)? Is the requirement or problem can be forwarded to the right person who can solve it? Is the problem from feedback can be improved in next edition? Can the suppliers are competent to represent the organisor in communication and execution? ... ...

QFD provides a structured approach for the whole process which is customer-focused and can apply in the early service life cycle with the engagement of cross-functional team to help making decisions. As aforemented,questionnaire is widely used to collect info, in addtion to that, call center also collect info by tele method. The most direct way is sales people talk with customer and listen. Ironically, the data is normally dealt with by intern (without any background knowledge or even make mistakes),no matter this role is in the project or call center. The management team only got the final report with an positive NO. like 88% customer are satisfied with this event and 85% customer will participate in next edition... However, what is the truth behind this? What about those who are not satisfied? In which aspect they are not satisfied? Is it really mean something to have the figure of estimated percentage who might be the customer next time? The huge gap between customer satisfaction and the signal where can be identified is not known, regardless of the reliability of the tools and methods to collect it.

(Source from Paul Robert, WMG)

After analysis of the links include degree of importance, customer competitiveness, staff competance, service comparasion, a suitable matrix shown relationships can be established. instead of collecting data after the service, why not do it ahead of the service? Why not establish a tracking record of customer saying involving multi-functional department who may solve the problem.

The benefits of QFD are many, while this can best solve the problem in earlier stage or can be seen as before actually delivering the service. if the players are all perform in one way which is after service, what out come can be reached if the one who do it differently?

Further requirements like senior management commitment, change management, department structure change, talent asquisition, compentent partner are also the key factors which can facilitate QFD. All decisions should be made with a reason.

To conclude, exhibition industry is now in a growing trend in terms of revenue, however, the customer requirements can hardly be identified and met due to the lack of knowledge and short-term profit-focused strategy. How to satisfy the existing customer and attract competitors customer is the key for long-term development.

February 06, 2020

Quality Function Deployment

QDF is a rigour and logic tool to transfer customer requirements into technical characteristics that is also useful for decision-making.

The aim for QFD I think is to raise questions for further investigation. Also, it gives sound evidence to show how you reach the desired result step by step that so that it seems to be unarguable and super persuasive.

It includes the voice of customers, the information of competitors' products, the opinions from the experts in particular fileds, as well as the current capability of the company.

There are three relationships need to be considered:

1. customer requirement VS technical characteristics

2. the correlation between technical characteristics

3.The regulation control VS technical characteristics

And the amazing thing is we don't need to thinking about a solution at that moment at all, because people usually jump into a fix solution before fully understanding what the problems are. As for picking up a solution, another effective tool is Pugh Matrix which is much easier than the QFD.

There is a simple version of QFD called Customer Voice Table but it losts the ensential logic throughout the process which I think may be the best trait of the QFD Matrix.

But there are also some limitations in QFD:

1. the result highly depends on the opinions from experts in different particular fileds, which may be difficult to reach for a small start-up.

2. The completation of QFD matrix require a significant amount of time and energy from all the people in the cross-functional team, which means it is highly demanding in the leadership and commiment of the top manager.

3. Once the customer need to change something, there could be huge operation afterwards which means it is not very flexible.

The CSF for the successful deployment of QFD is having an effective facilitator who is not necessarily to be a pro in product or engineering filed.

Finally, it may look a little bit daunting at first but once you are following the flow you will see how magic it is.


Customer Requirement Elicitation

For any NPD project, the primary topic is the voice of customers, so how to capture the customer requirement?

According to the Kano Model, there are three categories in the customer requirements.

1. something customers didn't say which are the basic quality of a product. For example, a car must have wheels.

2. customer said exactly what they want but it is not enough to meet just what they said. Nothing more, nothing less, well why not choose another supplier?

3. something customer don't even know but when they see the product, they would be amazed.

kano model

There are two common mistakes within organisations:

1. The raw data from customers are only blocked in a certain departments, but all the other teams, even the product managers can only be shared with the processed data that are intepreted by the sales people. It is similar like the game Chinese whisper, does the information you shared are the things customers want or that YOU think customers might want.

2. The NPD process is a journey with cross-functional team that every one shold have right say some thing to the development of the product. In the most cases, people may think well they have no idea about customers or products at all which is absolutely a bias. Any team work should be free from Ego.

What is vital for the new product development

Common Sense seems to be uncommon


1. It is quite difficult to capture and elicit the customer requirements during the design process, but ironically few companies commit themselves to put enough time and resources into that stage which is the culprit of many potential crises fires in the future. They rushed to be the first one into the market, however, is it advantageous to be the first one or the better one?

2. Basically, for any new product development process, the cost is lower at the very design stage than any later stages.

3. Ask yourself how much time and money did you spend on the design stage? And how much money takes you to cease the fire happened again and again.

4. The tricky thing is even though many companies could understand the point, but still do the same as the common organisation B. What are the hinders of that?

  • Finance-Driven, pay more attention to how much money we need to pay before we actually get something.
  • Eager to be the first player on that market but the world is super bigger than we imagined.

5. It supposed to be difficult to be a world-class, otherwise they're full of world-classes. It starts changing from the mindset of the top leader and then a group of cross-functional team.

January 31, 2020

Receptive Control VS Productive Control

I got some reflection on my English writing and reading class yesterday.

Before I can speak and write a word correctly, normally I can read and understand it a bit. To capture this distinction, there are two terms receptive and productive.

Receptive control: I can understand when I hear and read words.

Productive control: I can use the words to express myself, in speech or writing.

It trigers me to think about the relationship between Thoughts and Action. I've thought about to make a change about my daily study and life routine. But yet I fail to take an action. So how to shift my thoughts into actions?

  1. What are my time thieves?
  2. When and Where it happened?
  3. What's the antidote?
  4. The saved time can be used for?

January 20, 2020

3rd PMA

There are some improvement I made during the process of the third PMA of FACS, which saves me a lot of time.

  • I calculated relevant ratios first and make a list of My Questions according to these ratios.
  • Then, I look for answers to my questions in the given annual reports of two case study PLC companies.
  • Apart from that, I put off some things after the submission.

All of them looks like quite easy but not that easy to do them, at least for me.

Personally I think the FACS PMA is the easiest one because we don't need to find and read much reference.

I would like to try another method to improve my efficiency in the next LE PMA.

  • Zero draft: write down everything you know out of your brian, without any judgement and critical thinking. No matter it are words, phrases, or sentences. I plan to review and organise the class notes every day so that I don't need to spent more than 4 hours after the module.
  • First draft: Based on the freestyle writing, I would have my own questiosn lists and look for support or counterargument from reliable reference.
  • Second draft: Analyse, Synthesis, Evaluate and apply them into the specific situations.
  • Third draft:...

January 13, 2020

Reach a consensus VS argue your case

In the light of Chinese culture, it is better to reach a consensus rather than arguing your cases.

But after the Leadership in actions activity, I realised that an agreement cannot bring us the best outcome at all.

Maybe due to the time limit, I feel that almost in every group talks, we hurry to reach a consensus by voting which seems to be democratic. The topic in our class have no RIGHT or WRONG answers, however, in the real business world, it is unwise to jump into an idea merely depend on democracy.

As a follower, what is the better way to contribute to the team productivity? Nodding you head and say yes keep silent? or challeng others? arguing cases? It seems to be quite difficult to be an effective follower as well. That's why I suggest that one should learn how to be an effective follower before being an effective leader because there is no leadership without followership.

The expected outcome for each team is to find the 'best' solution to a problem, not just simply getting an agreement, which might lead the team on a wrong track. At that point, it is the leader's responsibility to say STOP! Let's....

Looking back on our group talk, I find out that we are always struggling with the time limit. Now usually the team size is 6 or 7 people, each one has 1 minute to say his or her own idea but we are supposed to show our result in 10 ten minutes, which leaves no time to argue or analyse, not even planning at the very beginning!

So I was looking for reference to find out whether there are some relationship between the team size and team performance. Or rather, the root cause is not about the size, it is the way of communicating and processing information?

January 10, 2020

Think about my Thinking

Book front cover
GRASP The Solution: How to find the best answers to everyday challenges
4 out of 5 stars

I am far more thrilled to learn this Model from Paul today because it sovles my root cause of procrastination.

I told him that I feel difficult to start my writing work until I got a killer idea. But the thing is there are always two people fighting in my mind when I was generating and organising my thoughts at an early stage, because I try to critically think and judge my ideas at that moment, which is definitely WRONG!

Let's how it goes.


January 09, 2020

Meeting Meeting Meeting

I was quite impressed by the Hotel meeting we had in CBE. It seems like 'Meeting' is a life-long topic in every business or management course. To be honest, I don't hate meeting.

There are a few things I would like to remind myself in the future. By the way, it is wise to start a clock at the very beginning of a meeting.

1. As a leader, clarify the Task/Aim/Expected Result at the very beginning. Make sure everyone are on the same page before talking talking talking...

2. Appoint some important roles, timekeeper, recorder or something else

Timekeeper: help the leader to facilitate the process of a meeting so that we can reach a result on time.

Recorder: summarise the main ideas and make work go smoothly after the meeting

3. Set time limit to each speaker

It is quite interesting to find that the person didn't speak much may contribute most to the result. Leaders might be misled by how much or how well one expresses his or her suggestions, rather than the value of the point.

4. Leader mindset

I am 100% agree that everyone could be a leader but is it suitable to hold this mindset when we are in practice.

I think we should focus on our own appointed work rather than having 7 leaders in one team.

5. Task-oriented VS people-oriented

It is supposed to balance these types of leadership according to different situation.

6. Use Tools to organise the flow of a meeting or people's thoughts

I have found that Six Colour Hat has been used in a meeting to help a leader to control the meeting.

1. Make sure that each time everyone wear the same colour hat.

2. Leader are responsible to arrange the sequence of different hats in order to maximum the results.

Template of giving feedback

Based on my previous experience of dealing with compliants between different sectors within an organisation, I have made an simple template for giving feedback to the person you observed.

The purpose of giving feedback is to help people improve their performance from different perspectives, instead of imposing suggestions on them. In the light of that, this template is designed for observers to structure their words so that it can be used effectively by those people who were observed.

1. The part Facts takes up half of the page which encourages observers to write down as many facts as possible, which is of great importance for the observee to do self-reflection.

2. I combine the Opinions and Suggestions part together because I find out that people usually make them in one sentence.

3. Brief and warm Tips make it easier for people to pick out the pearls and keep them in mind.

The key point is never ever mix the objective facts with subjective personal opinions, because it makes difficult for us to respond to the feedback rationally, not to mention making the best use of it.


January 08, 2020

Reflection after the 2nd PMA PIUSS

I have used the cause-and-effect analysis to find out the root cause of my procrastination, or rather poor self-control. I don’t think I am lazy or just killing time. I have a desire to make the most of every minute. Moreover, it seems like this thought makes me feel more stressful and put off the work until I have an ‘excellent’ idea to approach the question. Quoted from the author of The Willpower Instinct, “Stress is the enemy of willpower. The biology of stress and the biology of self-control are simply incompatible.”

The point is it does take me some time to get inspiration, surprisingly, usually they pop up when I was walking, cooking, or doing anything else except sitting in front of the desk staring at the screen. But I know I cannot just wait for the arrival of an inspiration, and it looks like waiting for a present from the Santa.

The other thing I’d like to mention is about the wellbeing. Some students may find that papers, exams, dissertation have a large impact on their happiness or wellbeing, including me sometimes. I have been learning to control my willpower for a few years, like controlling what I pay attention to, what I think about, even how I feel. It is a life journey to learn and practice. Possibly, the most effective solution is getting your body on board. As one of my friends put it, treat your body as a temple and respect it. Eat healthily, do work out and look for small steps before a giant leap.

Recently, in the L&E class, Paul also mentioned that “Nothing could change our Wellbeing since it is something that comes from within ourselves. It is not the particular thing/person (external environment) annoyed you, rather, it is your THOUGHTS and then you give these thoughts power to become FEELINGS whether negative or positive. But all the thoughts and feelings are temporary as the clouds block out the sky whilst the sun is always there to shine.

December 26, 2019

Writing could be fun & Powerful

Book front cover
Writing your dissertation in fifteen minutes a day
Not rated

Recently I am reading a book Writing your dissertation in fifteen minutes a day that is quite informative and inspiring, which is borrowed from my tutor Paul before Christmas(seems to be a wonderful Christmas gift).

Usually I spend fifteen minutes reading before hitting the pillow and use some sticky notes to jot down and tab any points that insterests me. To be honest, I am not a big fan of writing because I've got little positive feedback or recognition of my writing work since primary school. Writing tasks have always been hard for me so that I am struggling to meet the deadline with procrastination. But I am fed up with this situation and I have made up my mind to learn writing from scratch so as not to burn my candle at both ends for a dissertation.

It is much easier for me to express my thoughts verbally rather than writing a formal, well-written and well-articulated passage. However, I was quite schocked when the author showed that writing is a process of improving one's thinking, inquiring the questions, and getting closer to the truth of a subjet because I thought it is just an interpretion of my research result. In the same vein, Jordan B Peterson has emphsised the power of writing as a powerful weapon to help people to think critically, make great presentations and lay out proposals, which could be one's deadly wand.

I am working on find my own process that works best for me.

December 24, 2019

A few task words puzzled me

Analyse: Break an issue down into its component parts, discuss them and show relationships between the component parts and how they are related and why they are important. 剖析各部分的关联与影响

Identify: Point out the key features or ideas of something that are related to your research.

Define: Explain the precise meaning of a concept, giving sufficient details as to allow it to be distinguished from similar things. If the definition is a contested one then make sure to mention this. How do other scholars define the subject? Why is its meaning contested and why to use one meaning instead of the other if this is the case? 具体化某物使之突显强调

Discuss: Essentially this is a written debate where you are using your skill at reasoning, backed up by carefully selected evidence to make a case for and against an argument, or point out the advantages and disadvantages of a given context. Remember to arrive at a brief conclusion.就像一场辩论赛

ReviewLook thoroughly into a topic, with the emphasis on critical assessment rather than descriptive. Provide a well reasoned account describing the whole situation and
looking critically at the important points. 从多角度,多行业去看待一个问题

Critical: It often used in conjunction with other directive words, such as critically evaluate, or critically analyse. It is not equal to criticise. It is supposed to give a balanced answer that indicate limitations or weaknesses and any favourable aspects of the subject. Of course, any argument must be strongly supported with evidence from reliable sources.

Interpret: Demonstrate one's understanding of an issue or topic. This can be the use of particular terminology by an author, or what the findings from a piece of research suggest to readers. In the latter instance, comment on any significant patterns and causal relationships.

Justify: Providing evidence to support one's ideas and points of view. In order to present a balanced argument, consider opinions which may run contrary to your own before stating your conclusion. 增加counter-arguments 会让自己更具说服力

Examine: To investigate a topic thoroughly and closely. Look in close detail and establish the key facts and important issues surrounding a topic. This should be a critical evaluation and should try and offer reasons as to why the facts and issues have been identified are the most important, as well as explain the different ways they could be construed.

Explore: Adopt a questioning approach and consider a variety of different viewpoints. Where possible reconcile opposing views by presenting a final line of argument.

Provide a brief statement covering the most important points without any details and more importantly in your own words. Outline 也是总结概括关键点,但不一定要paraphrase; paraphrase也是用自己的话,但可能不止是关键点,还有details.

Assumption:Something which is accepted as being true for the purpose of an argument.

Hypothesis: Suggest the reasons for some phenomenon or situation and the processes by which it occurred. A hypothesis is a theory regarding particular occurrences. You confirm hypotheses through testing. So the hypothesis you come up with has to be

Objectives:Things one need to do and achieve in order to answer the assignment.

Issue:An important topic for discussion; something worth thinking and raising questions about.

MethodologyA system of methods and principles for doing something. Often used to explain methods for carrying out research.

Assess & Evaluate
Although some literature and dictionaries shows that Evaluate and Assess have almost the same meaning, there is slight difference can be found in the nouns.

When it comes to education, Assessment is defined as a process of appraising something or someone, namely the act of gauging the quality, value or importance, which pays attention to learning and teaching process. As against, evaluation focuses on making a judgment about values, numbers or performance of someone or something, such as the given grades showed on papers.

In a word, assess is preferable to measure a process or the level of performance whereas evaluate is performed to determine the degree to which goals are attained that is more suitable to measure a specific outcome or product.












November 23, 2019

Six sigma project trade–offs

I woke up in the wee hours of the morning and couldn't fall asleep. Looking back at the recent classes, here's a question:

In a company with only enough resources to support one six-sigma project at a time, if there is a six sigma project A that has just been implemented(at the beginning), but the internal audit results just finished by the company show that the importance(or value) of project B is equal to A, but the urgency of it is slightly stronger than that of project A, how to make the choice?

This is another form of variation.

November 20, 2019

Other ideas about learning organization

Although I submitted the first PMA two days ago, I still have some ideas about learning organisation that cannot be added into PMA. I have to say it is a really good platform here.

I remember that the learning organisation began to become a new focus in the field of human resources around 2015, and articles and training about it began to appear frequently in many human resources magazines, websites and training institutions. My former company is no exception.

However, from the enterprises or cases I have been able to contact, most of them put the breakthrough point of learning enterprises on organizational learning and corporate training. And then over the course of a few years, they did a great job of training, but the original idea of building a learning organization disappeared.

Personally, I think there are two big problems in the practice of learning organization system in China. I did not discuss them in PMA because I did not have a good idea to solve them.

First, to build a learning organization means to change the organization, which usually lasts 3-5 years or even longer. And in the process, many systems need to be re-established in all aspects of the organization, both inside and outside. This is why after decades of development, most enterprises still have to cross the river by feeling the stones to build a learning organization. More importantly, for entrepreneurs, most of them do not have the patience to spend so many years to build a system full of uncertainty, and the average life span of small and medium-sized enterprises in China is only 4 years. Bosses are more focused on making money and surviving.

Second, to build a learning organization, the most difficult part is "Personal Mastery". I think for most people, learning is a pain, but not learning or staying in your comfort zone is a pleasure, especially as you get older and your memory starts to decline. Therefore, to build a learning organization is to fight against human instinct, just like asking people to overcome their bad habits, like lazy.

Therefore, the construction of the learning organization in many enterprises only improves the training level and the training system. It is so difficult.