IBM'S knowledge management approach and strategy focuses on four elements whose intergration are key to creating and sustaining a knowledge based business : expertise, content, collaboration and learning. In addition it focuses on how these elements are leveraged by different social system. Expertise involves the ability to find and work with the subject matter experts across the business and then leverage their knowledge and experience. Content management is the ability to access pertinent information immediately and easily. Collaboration refers to the ability for two people to work together through time and space. Learning or e learning is the ability to receive just in time mentoring and education to develop a career and job related skill set.
This according to me is basic knowledge managements and descripes it well in a nut shell thats why I wrote about it. First expert knowledge should be recorded so it can be used for future reference. It saves time and moneyof calling experts again. But it is important in what manner you record it. It should be easily accessible for the one looking for it. The database key word search for example is a good way of finding things instead of reading 100 pages of information which is not useful at that point of time. Working in team always helps as people more people bring more knowledge to the table.They can find info faster with two people looking for it.
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