March 07, 2009

Customer focus

My research does tell me that six sigma is focued on customer as without making customer happy there is no business. One of the books I read about six sigma mentioned that. Also lean seems to be customer oriented as it focuses on the process getiing faster and reducing the lead time. So both these methods lean and six sigma seem to be focusing on customer. This is one more thing in comon. One thing that is regiestered in my mind is what Paul said in class once : "STAKEHOLDER IS KING, BUT CUSTOMER IS GOD". I think the point reinforces that without customer there is no business, so the focus on customer is very essential!!!


- One comment Not publicly viewable

  1. Customer is important no doubt about that. But sometimes I think it’s important to know when customers is being unreasonable or crossed the line. We can’t be expected to satisfy every customer requirement… I especially dont agree with the notion ‘customer is always right’... What you say Francisco? I guess this problem is especially common in serviced based industry

    07 Mar 2009, 23:06


Add a comment

You are not allowed to comment on this entry as it has restricted commenting permissions.

March 2009

Mo Tu We Th Fr Sa Su
Feb |  Today  | Apr
                  1
2 3 4 5 6 7 8
9 10 11 12 13 14 15
16 17 18 19 20 21 22
23 24 25 26 27 28 29
30 31               

Search this blog

Tags

Galleries

Most recent comments

  • many big companied do block the use of IM, especailly for those concerning bussiness confidencial is… by on this entry
  • Thank you for your comment by on this entry
  • I recently came across your blog and have been reading along. I thought I would leave my first comme… by Ruth on this entry
  • I just come in to say thanks for the comment in my blog. Anyway, hv a nice time after the pma ;). C … by on this entry
  • But if you do not stop the machine, Imagine the number of products that will be defective and have t… by on this entry

Blog archive

Loading…
Not signed in
Sign in

Powered by BlogBuilder
© MMXIX