All entries for Monday 20 October 2008
October 20, 2008
Fisrt I would like to talk about the assignment we worked in teams in class. It was about a hotel and solving various problems. I was made the general manager. Firstly I would like to thank my team for being very supportive. They have been very encouraging throughout the team assignment. It was probably the first time I assumed a role of a leader in my team. I thought I did a good job. I talked to different managers, one at a time. I allowed othewrs to express their views as well. Though in the end it was my decision. To be on time sometimes I could not let arguements carry on and took decision. I ensured everyone participated. Sometimes I did feel as though I was a dictator. But I could not help myself as I know I wanted to finish not only on time but take the desicion that would benefit the hotel on the whole and not take a decision that would satisfy individual egos. I should have priortized the important points first. This would have made things more easier. I contributed equal time on each issue rather than focusing more on important points. I hope my team members like my approach.
The seminar was really helpful. It gave me so many different ideas and different ways how people thing. I think the end result was as Pual says : Shareholder is King but Customer is God. Therefore the company must plan long term and continously improve applying qulaity models as this is more beneficial for the customers who pay the shareholders wage :)