All entries for Tuesday 07 October 2008

October 07, 2008

Creating Business Excellence–In class Video

Yesterday (Monday October the 6th) we saw an video in class. The video talked about Demings teachings as well as why earlier Japense product quality was far superior from American product quality. This video gave us a good insight into how one can improve quality.

First and foremost continuous self assessment is really essential. It is really important to know where you stand and what you can acheive in terms of Product quality. This will eventually lead to continous self improvement. One can make use of Demings PDCA cyle -Plan, Do Check and Action to acheive continous improvement.

This could help get rid of any wrong policies or wrong procedure followed by the company such as the one seen in the white beed- red beed experiment where the incoming material was flawed. To improve quality the system in place (buying raw material, the process of conversion etc) should be good. A good system can be acheived by Demings cycle.

One also learnt from this video that it is important to keep your employees informed and give them guidelines to help them. This would help in preventing any mistakes which can be avoided and also remove all barriers that inhibit workers.

One of the important point of the video was that Cooperation should be achieved among company workers rather than competition. This will always benefit the company.

October 2008

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