All entries for Saturday 07 March 2009

March 07, 2009

virtual library

Each time I borrow a book on lean six sigma, its aldready on hold by someone esle so I have to return it in 3 days. Thinking about that I realized that in the future we all could have a virtual library we could use so that everyone can have access to all books at anytime. We do not need to use paper and kill trees. It is environmentally friendly as well. Imagine each book available on your computer just a click away. I mean the concept of google book. How we have so many books scaned and available to use in google book result. In terms of asset management, it will be good as no maintenance will be required. You will not have people scribbling on the books, tearing pages or books being lost and needed to be replaced. Customer will be happy as well as they do not have to wait for books. As Paul said earlier "Stakeholer is King, Customer is God". So it is very important to keep the customer happy. So I think the example of a virtual library is a new way of knowledge and asset management. I am not sure if a virtual library aldready exist. It will be less expensive for the library too. Instead of buying many copies of one book, they can just buy one copy and scan it. Since asset management seems to be all about cost saving anywhich ways. Whats say people? do you agree with me??


Customer focus

My research does tell me that six sigma is focued on customer as without making customer happy there is no business. One of the books I read about six sigma mentioned that. Also lean seems to be customer oriented as it focuses on the process getiing faster and reducing the lead time. So both these methods lean and six sigma seem to be focusing on customer. This is one more thing in comon. One thing that is regiestered in my mind is what Paul said in class once : "STAKEHOLDER IS KING, BUT CUSTOMER IS GOD". I think the point reinforces that without customer there is no business, so the focus on customer is very essential!!!


March 2009

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