The need for KM
Knowledge is organization's ultimate asset, it is used to operate all physical assets. The main concept of knowledge management is to provide the necessary knowledge for each employee to maximize the productivity of his/her job. This follow 4 steps acquisition, storing, disseminating and using. IT is one of the useful tools to facilitate knowledge management and simplify access to it.
KM is ver important where complex work environment. ensuring the required knowledge availability and accessibility can play a significant role in standardizing an organizational performance to the desired level. it also help in continuous improvement and sustainability.
One of the problems we face at work is that for the devices we maintain there are hundreds of documentations, yet some roles are solely dependent on key people as they hold certain tacit knowledge. It would be useful to carry out a robustness test by trying to carry out sampled tasks by referring to existing documentations and procedures, identify gaps and bridge the gap by developing the existing KM system. there are useful tools also to assess the current standing such as KM Maturity Model. Such initiative can be the first step towards organizational learning.