Knowledge Management tools
Knowledge Management (KM) tools are targeted to facilitate knowledge use towards organizational success. In engineering, manufacturing or maintenance, it is important to scedule tasks and track their progress. A simple software that can be used is Microsoft Database. Tasks can be scheduled with emails sent to concerned people and progress can be recorded.
This gives two benefits, first knowledge and performance is shared among employees, second, details can be used for performance measurement.
This approach currently exists in my workplace, however, the knowledge is not organised and shared efficiently. There can be tasks found not replicable.Understanding the EFQM knowledge management best practises can be a useful improvement point. Moreover, using the data generated can be useful to analyse performance to understand the current shortages in KM that is affecting performance improvement.