April 02, 2009

Issues in designing my Questionnaire

I am trying to find a way to design my questionnaire for my MSc project, however, I am having some difficulties and wanted to post on my blog to see if there is anyone who have any suggestions for these.

Snap Survey Issues

Jeff Jones told me about how I could use Snap Survey software on any computer inside WMG to create my questionnaire and that it is possible then to publish it on the website. This is great, but to me, there is some issues here:

Two Different languages

Firstly, I am planning to create 2 versions of my questionnaire, one in English which will be sent to UK organisations, and the other one is Arabic, which is going to be sent to organisations from my country.

I was thinking about having an English version only but after asking around and thinking about it I realised that if I have an English version only, I would have less response from employees working in Saudi Arabia.

The reasons might be because they might not really understand the questions even though some of them might understand English.

I decided to come up with an Arabic version and try to do that and only decide not to do it if i could not find any ways to do it.

The first thing I need to do is to test Snap Survey to see if it can actually design questionnaire in Arabia. However, to do that, I need to try the software on a PC that have Arabic language installed.

I went to the guy in charge of licensing and he told me that it is not possible to get a copy of the software to install it on my laptop to test if this will work as the license is a network license. I asked him if there are any way to install the Arabic language on one of the PC's in WMG to test the software and thankfully he said I will check and I gave him my e-mail and hopefully this will be solved.

Website's Encoding

Secondly, there is an issue of publishing the questionnaire on WMG's website. I know from Jeff that the person in charge of this is called Peter, I could not meet him today but hopefully i will be able to do that when he is back. I will need to ask him about the possibility of publishing the Arabic version of the questionnaire on a webpage that uses the encoding UTF-8 rather than the current encoding ISO as Arabic will not be displayed using the later encoding.

Online Survey Services Alternatives

Graeme (Supervisor) suggested that I should try and search for other options that could support Arabic and English. I started searching and I found some Online Survey websites that offer some powerful and nice features, however, hopefully some of them will have support for Arabic language which could solve my issues and I would end up using them instead of Snap.

I took a look at Snap today in WMG computer lab. Maybe I didn't know how to use it yet, but some of these Online Survey services provide a very easy interface to design & create questionnaires.

The only issue with the online survey services is that I might need to pay for a 5 month's plan if I needed advanced features which are not probably available on their free testing packages.

I don't have a problem with that. but for the future students, I believe a solution for this should be implemented. Maybe specify some PC's in one of the computer labs and install all the languages on them. Like Indian, Chinese and Arabic or something like that which won't really cause any problems or take any space.

I am open for any suggestions or input!

- 5 comments by 2 or more people Not publicly viewable

  1. Jeff Jones

    The Guy you want is Peter Lever.

    Snap does support multiple langages but I don’t know about Arabic.

    Snap has a learning curve with it but that is because it is a powerful package. Many of the sites that have easy interfaces have limited flexibility.

    03 Apr 2009, 17:38

  2. Hey Jeff.

    Snap does support multiple languages and I think even though it doesn’t support Arabic completely in the current version, I could make it support Arabic, however, that requires some extra work and will add to the learning curve time you mentioned.

    I was able to find an excellent online solution that supports both English and Arabic nicely.

    Once I finished deciding on the questions I want to have in the questionnaire, I am going to compare features in both the online service and Snap software package.

    Peter is in a vacation next week and hopefully I will be able to contact him when he is back to see if its possible to host the questionnaire on WMG’s website. If not, and I still want to use Snap, I am going to publish it on one of my own websites that I have.

    Thanks Jeff

    03 Apr 2009, 19:44

  3. Abdul
    What is your project about? I think about questionnare as well. but I feel like it may be too complicated then I gave up:P

    14 Apr 2009, 17:51

  4. Hey Ritina,
    My project is about Six Sigma Issues and challenges and I am preparing a questionnaire for that. I am not sure if it is too complicated to make a questionnaire, it is just about choosing the right questions that will help.

    14 Apr 2009, 20:40

  5. Snap is very complicated to use. Ive used it for my questionnaire and it took me about3-4weeks to get to understand it then publish it. Ive got the results now and im worried it will waste another month to get to understand how to analyse the results. I would not recommend using it to anyone.

    29 May 2011, 09:04

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