Again with Knowledge Management
Thanks to Paul today, he reminded me that we need to blog during modules!
Anyway, I don't know why the subject of Knowledge Management is so in my mind and I am not sure why I keep thinking about Knowledge Management mostly. Maybe because I am working in an area where I think Knowledge Management could improve the work performance greatly.
I know that other Asset Management approaches or techniques are useful inside organizations as well, still I like KM the most!
Anyway, I have written before about a Document Management System, which could be actually used as a Knowledge Management System by companies as it is a free opensource system and could be implemented easily on any PC/Server.
Another way to do it is to have an intranet portal which could capture and share knowledge to people in the organization.
I am very interested in the issue of Knowledge Management even more now that we have gone through the seminar today that shed some light over this interesting subject.
I guess as Paul said, even though it sounds easy and so, it is still very hard to do it in real organizations. It would be interesting if there were any papers or books discussing the challenges related to the use of KM inside the organization.
I'd guess that some of the difficulties would be on how to motivate people so that they use the system with their own will rather than forcing the people to access the KM which could render this useless. Another difficulty would be to ask people working in teams or solving problems or improvements teams (like Six Sigma ones) to share and capture their own knowledge and experience so that people throughout the organization could use it.
I believe that the second point, at least for me is going to be a very difficult one since its related to the culture of the organization as well. In organizations where there are competition which I'd like to call (Negative) because it is basically a competition between administrations or departments within the same organization that doesn't add any value but in-fact work against the progress of the organization, which is something really spread out I guess in many places that I know of. This competition would make it very hard for departments and administrations that have competition between them to be able to share their experience in the organization which limit the use of KM to your own department or administration which really isn't that helpful if you compare the benefit from that to the benefit of sharing the knowledge throughout the whole organization that could consist of something like 40 departments or administrations!!!
I guess as Paul said, there is no reason not to implement what you think is usefull on your little area that you lead even if it is a small department if you can't implement it throughout the organization.