All entries for Friday 16 January 2009

January 16, 2009

ISO 9001 and Leadership and Excellence PMA?

Follow-up to Understanding Leadership & Excellence Module PMA from A.Hariri's

I know that we are supposed to look at leadership theories or leadership styles and so on in this assignment but personally, I will try to involve a few points that I think could be helpful in the Waverider's situation even if it is not considered a leadership theory or style but could improve the leadership aspect of Waveriders.

Some of the few points that ISO 9001 supports and promotes are, Accepting Feedback, Involvement of People and Continuous improvements.

As I said, even though ISO 9001 is not cosnidered a leadership theory or style, it still contain good information in the some clauses that could improve the leadership in Waveriders, and the above mentioned points I think are a clear example that even ISO 9001 contributes into leadership even though it is not cinsidered a leadership style or theory.

I think I will probabily be able to explain these points in my PMA from my work experience involved with ISO 9001 consulting and implementation, and I believe in many situations, ISO 9001 did improve the quality of leadership in the organisations that I worked with.

So if you are trying to do this as I am, think of these points in ISO 9001:

- Involvement of People.

- Accepting and actively engaging in Feedback.

- Continuous improvement and changing the culture in the company into a continuous improvement culture.

- Involvement of People.

- Bringing Top management and the people working closer specially when they are working together to create the Quality Management System.

- Improving Processes which could help in improving quality of leadership. Think of processes that the CEO or any Director does and what could happen if theses processes are improved? What would happen if a training course request is accepted by the staff's manager in 3 days instead of leaving these requests on the desk for 2 weeks? This will no doubt improve the quality of leadership and I am talking about a very simple process here.

Just wanted to share this thoughts with my MBE class :). Good luck with your PMA's

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Name: Abdulrahman Hariri

PhD student at WMG.

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