January 19, 2014

Learning in Mistakes

As humans, we are bound to make mistakes and this involves mistakes in our product and process. But I would say errors are beneficial to our processes because we learn from them and they help us improve our product. I have learnt this week the importance of lesson learned (LL). LL helps organisation to capture errors by eliciting the expert knowledge directly related to that process and then analyse and identify those areas of improvement and most importantly use the information to continually improve their products in terms of making them more robust against those previous errors.

One truth is that without making errors, business would never find better ways to improve on their product and learn. Making mistake is healthy to an extent but it’s important for business to control the gravity of the errors they make in their product or process and this is what six sigma and DFSS does reduce the errors to a desirable level and the little error left we are able to capture the information using Expert knowledge, QFD, FMAE etc. and reapply it to the current product to achieve robustness. As for Toyota, i guess they have been able to apply the lessons learned from their product error to improve their current product and this is one of the main importance of making mistakes and learning from them.

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