January 24, 2006

Lyrics, Lists and Logins

Follow-up to Tasks, Tshirts and tea from 1129 - Ali's () blog


I've now done everything on last week's list, hurrah!


For any Revvers reading this, Lyrics of the songs we've done so far this term are on the website, as well as photos from our concert last term. If anyone has any more, please email them to me :)


Has anyone been watching 'My Name is Earl?'

Unfortunately, when Groupwise (and H:/ drives) died last week my department (Centre for Lifelong Learning) was one of the last to be restored. Yeah, it was a bit annoying as we couldn't email any students to remind them to come to courses, and couldn't reply to any email queries, but we made the most of our times by planning things, like Skills Certificate courses and Warwick Shootout.

When the problems were fixed, I phoned ITS helpdesk to get a new member of staff access to a forwarding account and, made the mistake of mentioning 'Groupwise' in my query. I could hear (by way of my subtitles ) the guy at the end of the phone cringe and I'm amazed he didn't hang up on me! Anyway - after sorting my query out, I decided to have a chat with him (I've worked on an IT helpdesk - it's horrible and people forget that you have feelings!) so, anyway to cut the story short - paid ITS a few compliments for sorting stuff out when things did go wrong. Come on, who of you would want to go in to clear up the mess caused by someone purposely trying and suceeding in breaking things on a weekend / late at night?!!! I know I wouldn't want to be on the end of a phone to half the people whining on their blogs at the moment!!

So, this time when all the logins messed up, all of our department are having no problems at all.

karma anyone?

- 3 comments by 1 or more people Not publicly viewable

  1. I admit that I have moaned about IT services in the past, but I do agree that they got this one sorted out pretty quickly. It only took me 15 mins to queue at 4pm on Monday (the first working day after it all happened) to get my account reactivated. Also, if this posts it will have sorted out my problems with posting on blogs that I've had for ages, and is one of the reasons I've been so quiet of late – that and apathy.

    25 Jan 2006, 23:59

  2. So the quietness was nothing to do with you having to work on your PhD?!

    26 Jan 2006, 10:04

  3. Work? Yes, I remember that…

    28 Jan 2006, 01:43

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