Over the past few days I have been contemplating canceling my T-Mobile phone contract. I currently paid(ed) £20/month for 100 minutes and 515 text messages (and the 500 messages were a web exclusive offer) + £2.50 for 20 picture messages, of which I used zero!
Last month my T-Mobile bill come in at over £156 !! I almost died. Not to mention the handset which I picked out is pretty crappy Sony Ericsson Z520i – I love sony, but this handset is pretty poor, VGA (0.3mpx) camera, no memory card slot, and just doesn’t look that good when you’re down the pub with yer mates.
So today on my lunch break I call up T-Mobile via the usual 150, press a few buttons, listen to some awful music for 5 minutes. They said my call would be handled by a “specialist team” – reminds me of highly trained conHH^Hsalesmen who would force you to take their service and insurance plans. Anyways..
They answer and ask what they could do for me. I told the nice lady that I was thinking of canceling because I just do not feel that I was getting value for money with my price plan – that, and my handset sucked. She took a look at my last bill and screamed “THATS HUGE!!” “lets move you”..
so I get put in touch with this nice customer service person who seemed to understand my priceplan needs, and we agreed that moving to the FLEXT 35 package was the best option for me (this is what I wanted!). So all in all, they changed my contract to a nicer one that suits me, and kept a customer – they couldn’t do anything about my crappy handset though, ah well. Result!