October 23, 2012

Implementation of EFQM

Today we had a presentation "ISO 9000 vs EFQM"....so we had a discusion about where we can apply the model. Should it be applied to the whole company or it can be applied to just one specific department? I am NOT talking about apllication of one EFQM Model component, I am talking about implementation of the whole model to one business area.

THINK GLOBALY, ACT LOCALY - this is how I understand the EFQM implementation into the company. Operating the company's mission during EFQM self-assessment and creation of local inisiatives.

I realy can not understand why the Model should be implemented to the whole business system! It seems more logicale for me that creation of excellence starts from the small team. After improvement of team work we can reengenier the work of the particuler department and after department the whole company may use that successful experience and implement EFQM Model to other business areas.

Of course, if we deside to implemet the EFQM to the small group, we will need to chek if the company has the clear vision of its mission and use the "line of sight" to provide this vision to every person.

- 3 comments by 3 or more people Not publicly viewable

  1. Umut Koyunoglu

    You can implement some elements of EFQM to only a part of your business. But, I think successful implementation of EFQM should be covering the whole business.

    Shouldn’t the change start from the leadership?

    How can you assess other parts of your business, if you didn’t implement it to whole? (as successful EFQM model is a change for whole company, not only one part of it)

    How can you assure that, this small part of the company (which you implemented EFQM) has goals which are parallel to the strategy of the company?


    How can you know that you are doing the right thing by implementing a new system model to a small part of the business? Maybe it is better to leave that part like that if you can’t change the whole system? (as you will create a weakest link in the structure of the organisation)

    These are the question I am asking to myself to have a deeper understanding of the EFQM model. Maybe if you can think on these, we can all discuss about it.

    Thank you for discussion and your perfect blog Arina!!

    25 Oct 2012, 00:13

  2. Ahmed Alali

    I partially agree with Umut. If you optimize a single component of a system you might loose balance or create a departmental compition unintentionally. For further clarifications read my comments on Umut blog about iso vs efqm

    25 Oct 2012, 11:52

  3. Arina Borodina

    Check this! It is not about EFQM, but closely related….
    Nereu F. Kock Jr, Robert J. McQueen, Megan Baker, (1996),”Learning and process improvement in knowledge organizations: a critical analysis of four contemporary myths”, The Learning Organization, Vol. 3 Iss: 1 pp. 31 – 41

    03 Nov 2012, 00:38

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