November 07, 2012

EFQM Model = EFQM criteria?

I spent the whole day on identifying what actualy EFQM Model is. Because in my PMA I have to use EFQM Excellence Model, so it is important to know what this model suppose.

  • Is it the EFQM criteria? Because these 9 criterias are presented and signed in all books as model.
  • Is it a Framework? Because EFQM booklet says "The EFQM Excellence Model is a non-prescriptive framework"
  • Is it a Fundemental Concept?
  • Is it a combination of 9 criteria, RADAR and Fundemental Consept? I found it in Chris Hakes presentation.

First, I think model can't be translated as a criteria. Model should involve some methodology of its implementation. Thus, model = 9 criteria +RADAR. Secondly, it can also involve some principels or in EFQM case it is Fundomental concepts. EFQM model = 9 criteria +RADAR + Fundomental concepts = Framework

And also I have one more quation what the auther means by "The EFQM Excellence Model is a non-prescriptive framework" Does he mean that I can interpretat it as I want OR that this model is not a necessity but a wish?

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