November 14, 2012

Attitude means a lot

Six Sigma is realy good in translating all brought changes and improvements in cash$$$. However, it has a gap in phsycology. This can be the reason why 6Sigma sometimes faces the resistance from employees. To deploy something, managers have to change their employees attitude first. But is it the only way how it goes?

To answer this question I will use ASK approach, which involves attitude, skills and knowledge. The main idea of this approach is that to bring any change into the process, you have to first change people's attitude, then new attitude will help to develop skils though practice and while developping skills the knowlege will apear. If we consider Six Sigma, it starts from oposite direction. When the head of the company decides to implemement six sigma, he ask external companies to train company's employees (provide them knowledge), than those employees go straight to implement six sigma (by taking actions they develo skills). But, than, where is the change in attitude??? Because if we don't change attitude we can apply six sigma, but we won't believe that it will actually work.

So, change your attitude first and you will see that other changes come straight after.


- 2 comments by 1 or more people Not publicly viewable

  1. Arina Borodina

    Anna, thank you for comments)!! Personaly, I think Excellence Model can borrow NLP technique and Positive Mental Attitude, because I heard that some companies applies NLP to engage, motivate and empower their employees.

    16 Nov 2012, 21:09

  2. Anna

    Arina, thank you for reply ~

    18 Nov 2012, 16:28


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