All entries for Thursday 29 November 2012
November 29, 2012
I am now learning about the selling process in one small fashion company and I must say that SIPOC really helped to understand the process better and identify possible quality characteristics.
I and the owner of the company (this is my aunt) spent the whole day on thinking and filling in the SIPOC Diagram. The more we went deeper into the process research the more obvious its characteristics appeared. For example, we identified few steps into the ordering and selling process, then we filled in measures for each step, present data, goals, sources of variation and the impact on business. When we came to the last criteria (impact) she told me that basically there are only two sub-processes or steps that really affect the business. We then realized that her company don’t control these strategically important sub-processes because she couldn’t provide any data in that field. Finally, we came to the conclusion that from now on she will regularly monitor these two sub-processes and collect the data for further analysis.
In the end of the day she told me that I made her to reconsider the way that she used to operated her business. Wow…, I now can see clear the "output" of my studies and happy "customer"))!