All entries for Thursday 23 May 2013

May 23, 2013

Targets that change people attitude

Today I was working on Knowledge Management program for WaveRiders. As I understand KM have two main aims, namely, deliver knowledge to employees in the company and create safe environment that enables people to share their experience with others. However, there is another critical aspect that has to be considered: how we identify what kind of knowledge person might need. How do we assess people knowledge? In that case, managers have to ensure that employees are open to discussion and earnest in answering questions about their performance. Unfortunately, in reality employees are usually assessed on meeting the targets, which actually doesn’t provide lots of information about current knowledge but puts people under pressure.

In “Fourth Generation Management” written by Brian Joiner the outcomes of such pressure described as follows:

  • People either try to improve the system to meet the targets;
  • They can also distort the system;
  • Or, they can distort the data.

Obviously we hope to improve the system and we would like to provide confirmation shown with data. However, it can be also another way round, when people try to find a shortcut and distort the system. For example, in order to perform better person might prevent new development, as this usually results in setting higher targets. Additionally, people can distort information to present in a better perspective. All these actions actually prevent company from getting the accurate overview of existing knowledge. Therefore, before designing development program organization have to work on the attitude towards open and cooperative communication between people and managers.

May 2013

Mo Tu We Th Fr Sa Su
Apr |  Today  |
      1 2 3 4 5
6 7 8 9 10 11 12
13 14 15 16 17 18 19
20 21 22 23 24 25 26
27 28 29 30 31      

Search this blog



Most recent comments

  • I would say knowledge "lean" folks understand the and the need to respect people (share success and … by John Hunter on this entry
  • Come on Cheryl, these all are just my observations based on lectures materials!))) by Arina Borodina on this entry
  • i think u get a lot material to write ur PMA!! good for u by Tzu-i Yang on this entry
  • Your welcome and I couldn't agree more with your post. Indeed many companies have heads and not lead… by Lorraine Karuku on this entry
  • Thank you for comment! And I totally agree with you that "we need good quality leadership to improve… by Arina Borodina on this entry

Blog archive

Not signed in
Sign in

Powered by BlogBuilder