All entries for Wednesday 07 November 2012

November 07, 2012

EFQM Model = EFQM criteria?

I spent the whole day on identifying what actualy EFQM Model is. Because in my PMA I have to use EFQM Excellence Model, so it is important to know what this model suppose.

  • Is it the EFQM criteria? Because these 9 criterias are presented and signed in all books as model.
  • Is it a Framework? Because EFQM booklet says "The EFQM Excellence Model is a non-prescriptive framework"
  • Is it a Fundemental Concept?
  • Is it a combination of 9 criteria, RADAR and Fundemental Consept? I found it in Chris Hakes presentation.

First, I think model can't be translated as a criteria. Model should involve some methodology of its implementation. Thus, model = 9 criteria +RADAR. Secondly, it can also involve some principels or in EFQM case it is Fundomental concepts. EFQM model = 9 criteria +RADAR + Fundomental concepts = Framework

And also I have one more quation what the auther means by "The EFQM Excellence Model is a non-prescriptive framework" Does he mean that I can interpretat it as I want OR that this model is not a necessity but a wish?

Can I have both?

I found two separet approaches of how learning model can be developed. But, why these models were developed separetly??To my mind, if we combine them, the new final model can become more complited and holistic.

First is presented by Kim (1993), and consider the learning process in terms of sing or double-loop (Single-loop is, basicaly, observetion of results and comparing them with organizational standards. And double-loop is the same + reviewing standards and creating new results). In this case, this approach baised on HOWlearning process is formed. Second approach described by Crossa (1999) and consider learning process in terms of organizational levels - individual, group and organizational. So this approach basid on WHERElearning process can be formed.

So, these HOW and WHERE can be easely combined. Because, these two approaches to learning don't excluse each other....on the contrust, they DO actually support each other. And by saying that learning in company goes through different organizational level, I would add that it also goes in two different ways!


November 2012

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