KBAM – payback period
Today after my team's presentation, Paul (or Mr. John Excellence ;P) raised the question about payback period if Waveriders invest in IT facility to support the KM. I dont think we can say it's gonna be one yeay, two years or whatever figures we can think of. Eventhough we might find the article to proove these figures, i totally do not belive. Because every company has their own unique charactor and culture. Moreover, the payback might not be in term of cash only. For example, if you buy a computer for your childrens for their study, how can you say "what is the period of payback going to be?". Obviously, IT facilities help business improve its performance but we cannot measure it directly from return on inestment. There are so many change that IT facilities could make such as cultural issue, company reputation, employee satisfaction, etc. So, i could say that eventhough there are articles that shown the study of return on investment in IT facility to support KM , i still not believe that we can use them as a reference for other companies.