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November 17, 2018
SoPK and SIX SIGMA
I feel that the System of Profound Knowledge(SoPK), put forward by Dr. Deming is a very holistic concept which tends to cover a very wider area. It can be applied in any situation and in any type of organisation. The main feature of the system is that it is very flexible and non-descriptive. It is a philosophy that can be applied to all forms of organisation. It gives me a foundation on the basis of which I can start a new culture in any organisation. The main drivers of an organisation are it's people. SoPK lays a lot of emphasis on the stakeholders and people.
If a manufacturing organisation has to do well, it can use SoPK as the foundation stone. It also talks about the Statistical Process Control (SPC) which is important to inculcate to have scientific measurement programme which avoids decisions just based on intuition. A possible way to develop an excellent organisation can be divided into various stages. The first step could be adopting the philosophy of SoPK and introducing various tools which can be specefic to particular organisations. Then we can look further to inculcate Continuous Improvement culture and Learning organisation.
Compared to SoPK, six sigma is a statistical tool which focusses on process improvement and quality management. It requires the support of various other tools to help the organisation develop holistically. Organisations tend to forget the the involvement of people during the implementation of six sigma. It focusses on customer results and cost reduction as a way of cnsumer satisfaction.The implementation of six sigma naturally creates perfect hierarchy structure, which is against the principles of SoPK. Six Sigma aims to achieve whatever is already included in the SoPK.
A better approach can be to implement six sigma keeping in mind the philosophy of the SoPK, taking the implementation step-by-step. There are various possible ways in which six sigma and SoPK will conflict each other. For instance, six sigma has black belt professionals who will implement it in the organisation. Training of all employees comes with a lot of cost hence there will be a hierarchial structure in the organisation which can hamper employee involvement. Lack of six sigma knowledge can have detrimental effect on the organisation violating the principle of "Theory of Knowledge" mentioned in SoPK.
There is one other important aspect about six sigma.Organisations with unstable and unorganised processes should first focus on removing special causes. It is important to stabilize the process first. Then the organisation can move forward and focus on control chart variation and six sigma. There is a module week to follow, I am looking forward to challenge my thought process and have a transformational week.
Saurabh Kukreja
17 Nov 2018 12:55
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Tags: Sigam Six Sopk
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November 15, 2018
Good Managers MANAGE PROCESS not RESULTS
We all are into a very interesting week of our study, Currenting doing the "Process Improvement Using Six Sigma" module. I believe six sigma is more statistiacl controls and measurements , it is a single loop improvement tool. There is a reason why I am interested by this module. Back in India my organisation does not use the measurement systems to define outcomes, it just uses the experience. If there is a decrease in sales or profits, generally the cited reason is the recent government policies. The question that arises in my mind is , "What if the process of our organisation is not stable enough to support those changes?" It can be possible that the situation never improves if a better process is not introduced.To manage processes efficiently and effectively, it is important to instil the measurement mechanisms. The outcome can not always be a guesswork, it is important to make control charts. I feel control charts could be the first step to start measurement mechanism.
Other inherent feature of human beings is to resist change. Introduction of such mechanisms can cause people to resist it. It may even take some time to get it right. It is necessary to keep on learning the Statistical Process Control. All tye successful manufacturing organisations follow this up, example the control charts and process indicators that I spotted at JCB.
Most maangers fail to understand the concept of common cause and special cause. I look forward to imbibe this teaching in the coming week. Once I have a stable team and a stable workforce, I can go out and look at my processes. But I do not really know how to define stability scientifically. Then probably I can start off by implementing the control charts and even further after I can think about six sigma. It is a powerful tool. One teaching from today, "Never give bonus based on the Common Cause." It is so easy to understand yet so difficult. I always think about quality goods, yesterday it got defined. It means on target with minimum variation. I always have to eye the target. There are no acceptable limits to target. Just the eye of the fish to target. Also,"Averages are meaningless without the knowledge of variation". A very deep thought.
As the blog entry heading suggests, a good manager will only focus on the process, not the result. My mentor MS Dhoni(one of the most prolific cricketer in this era) always talks about the process as well. Slowly and steadily this teaching is dripping down my mind. The hitting the target with the golf ball simulation played yesterday was a good example of this as well. What it taught actually was that do not try to introduce changes without measuring the results. Taking a link from my last blog, think critically before you do something , remove any personal or emotional bias. Most managers end up with changing the process without even having a good sample space by measuring the process.This lands the company into trouble.
Dr. Deming once said, "Drive out Fear" ; therefore if we focus on process and not result we can drive out fear. I think that most of the organisations in my sector are making decision-driven data not data-driven decisions. The only thing that comes into my mind is that it is going to be a very long journey,let's sit tight and enjoy it. Feeling excited and anxious at the same moment.
Saurabh Kukreja
15 Nov 2018 11:18
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