Dell Build within 12 hours then Walsh Western & UK Mail Fail to Deliver

I am waiting at the start of a third day for delivery of my new Dell computer.
Today I should only have to wait in till 10:30am instead of 8am to 6pm the previous days.

It all started so well and this post is all about the good things that Dell did.

I ordered my Xeon, complex build, workstation, with loads of professional software on Good Friday. I came home to find an email detailing a couple of component problems. One I did not understand so I called Dell’s man back on Saturday morning, got clarification and approved the minor changes.

This kicked off the system formally and I got a delivery estimate of the 7th of June or sooner. OK, always under-promise and deliver sooner, good policy. Even if it took that long I can plan for the switch-over.

By Tuesday the 26th April I get a call from Dell promising delivery ‘this week’ and by lunchtime syncreon, AKA Walsh Western, confirmed a “planned delivery on the 28th April”.

The online tracking confirmed that the computer was shipped at 10pm on Easter Saturday, from Lodz in Poland.

So I reorganised my diary, my life and my wife’s travel timetable to be at home to welcome my new Dell. To quote Diana Ross & The Supremes, “I’m still waiting”.

The constant problems with Dell’s delivery chain stems from the success of some buyer who has driven their costs as low as possible. Now I have paid Dell £20 plus VAT for shipping. Having been let down by WWI 3 times before I would willingly pay extra for AM or PM booked delivery slots with a better company.

I have been kind in this post but Dell’s delivery chain drags their name into the mud. My mate’s Apple account manager got his dual processor beast delivered to him in Switzerland for no extra cost!

Robert McGonigle : 04 May 2011 08:55 |  Tags: Dell Delivery Problems Walsh Western Complaints Walsh Western Delivery Wwi Complaints |  Comments (3) |  Report a problem