February 11, 2008

No Service is normal service

Its now been 2 weeks that my Resnet internet connection to my campus room has been inactive. Its basically some duff CAT5 wire with poor SNR. The response time needless to say is slow - primarily because the network guys wouldn't believe the problem wasn't to do with my computer until I carried my desktop down to the service point to prove it was fine. Still the nice guys down at service point gave my system a full valet interior cleanout with the compressed air, so it wasn't a total wasted excercise. And now networks are too busy moving offices to deal with calls.

Due to some guy trying to sue IT Services to claim some money back for ridiculously poor service in 2005-2006, ITS have changed their T&Cs to basically look like a charity who offer free internet at no obligation to the end user. So refunds won't happen. Still the nice people at the service desk do their best. But I what I really need is authorisation to use a switch and a very long piece of cable!

Fortunately before coming back to campus I got a data tariff on my phone, knowing that one day I would need it. Unfortunately I've hit the upper end of the data limit! Got to slug it out for a bit longer...


- One comment Not publicly viewable

  1. Robert Southgate

    Ah yes the wonderfully managed network that is Resnet.

    You know they should just give all students w’n’w data cards, it’d be CHEAPER, FASTER, MORE RELIABLE, WORKING DNS SERVERS, the list goes on…..

    12 Feb 2008, 23:26


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