Writing about web page http://www.educause.edu/E2009
I’m in Denver for the Educause conference. It’s probably the biggest IT-in-HE conference in the world, and whatever you’re interested in – e-learning, cloud computing, weathering the downturn – it’s a safe bet that there’ll be a session on it here.
I was last at the conference five years ago (also in Denver, coincidentally), and that time, one of my main interests was in helpdesk software, and I hoped to use the conference as a lever to try and persuade my colleagues that we should switch away from HEAT, which I thought then (and still think) was a bit of a dog’s breakfast. It’s taken five years for that particular plan to come to fruition, so I guess I should be cautious about what I might accomplish this time around. But if nothing else, there’s a bunch of people talking about things that Warwick is very much interested in right now, and, for as long as my laptop battery lasts, I’ll be taking notes which hopefully might prove useful to us in the future.
Some of the sessions I have my eye on include:-
Cloud Computing: Hype or Hope? Does this paradigm offer great promise or extreme peril to the core mission of the academy? Two academic IT leaders will debate the pros and cons of moving mission-critical services to the cloud.
Revisiting Your IT Governance Model. Four years after adopting an inclusive IT governance and prioritization process, we’ve completed 188 projects, spending $8.4 million and expending 250,000 hours. We will describe the history of our governance, our recent governance process review, and how the process has evolved to create a collegial and transparent method for prioritization.
Blackboard, Moodle, and Sakai. A discussion of the pros and cons of adopting proprietary versus open-source solutions. Issues addressed will include total cost of ownership, licensing, options for application hosting and technical support, and how new features find their way into a product.
Virtual Desktops: 60 Percent Cheaper, but Are They Worth It? Pepperdine University is conducting a 12-month study to assess the costs and feasibility of replacing desktop computers with virtual machines that allow multiple people to share a single PC. Results from a pilot implementation will be shared, revealing costs, power usage, user satisfaction, ease of administration, and recommendations for installation.
Project Management and IT Governance Through Agile Methods. Decision making within IT governance and project management is commonly driven by hierarchical, centralized, and formal planning. Agile Methods, adopted at SUNY Delhi, focusing on openness, transparency, self-organizing groups, collaboration and incremental development, deliver continuous innovation, reduced costs, and delivery times, as well as more reliable results.
IT Metrics. This session focuses on developing, collecting, and reporting IT metrics, leveraging peer efforts, and identifying benchmarks to improve the overall performance of IT departments. Frequently used metrics are customers’ feedback on IT services, balanced with internally recorded metrics of actual customer IT services usage. A constant goal of this group is to assist others in implementing metrics in a more rigorous, meaningful, and timely manner.
What Happened to the Computer Lab? Over 80 percent of respondents to the annual ECAR study of undergraduate students reported owning laptops; nevertheless, usage of expensive public computer labs remains high. Panelists from three institutions will lead a provocative discussion on updating existing computer labs.
The Heat Is On: Taming the Data Center. Power and cooling continue to be “hot” topics in the data center. Many vendors offer green solutions and products. Should an organization retrofit or build a new data center to meet increasing demands? This session will focus on some strategies to manage data centers more effectively.
Building a Research IT Division from the Ground Up
The nature of the research enterprise is changing rapidly. Large-scale computing, storage, and collaboration needs are now common. We describe how we scoped and funded a central IT division focused on research IT support to address these needs, and the successes and challenges we encountered along the way.
Ignorance Isn’t Bliss: How to Find Out What Your Clients Really Need
Providing IT tools and resources that meet client expectations requires persistent and creative efforts to understand their needs. Six presenters in this session will describe surveys, face-to-face discussions, and other means of learning about client needs and how to effectively follow up on those expressed needs.
According to my scribbled notes, I’m aiming to attend 16 sessions in two days, so I expect to get progressively less coherent as time progresses. Let the Powerpoint begin!