All 1 entries tagged Survey

How not to do customer service

About 3 weeks I submitted an online support request to Philips via their website concerning my DVD/ Harddisc recorder. Acording to their website they should send some sort of response within a few hours. Until today I hadn't even received an acknowledgement and what to a get? An email asking me to complete an survey to tell them what I thought about their customer service and how they could improve it.

My responses were remarkably polite, bet they still don't actually bother to respond to the original query though.

Lee Davis : 24 Sep 2008 00:18 |  Tags: Customer Sevice Survey |  Comments (1) |  Close comments |  Report a problem