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September 24, 2008

How not to do customer service

About 3 weeks I submitted an online support request to Philips via their website concerning my DVD/ Harddisc recorder. Acording to their website they should send some sort of response within a few hours. Until today I hadn't even received an acknowledgement and what to a get? An email asking me to complete an survey to tell them what I thought about their customer service and how they could improve it.

My responses were remarkably polite, bet they still don't actually bother to respond to the original query though.


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