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December 08, 2009
The last stages are today's topic. PMI improvement cycle will be ready for 2nd round after completing "Standardise & Review". Be careful; this is the last stage but there is no stop for this cycle. This is a ring thats turning continuously.
We have to standardise our improvement in the process and then prepare a Standardisation Document to handover the project to process management team. They will be responsible for anything else from then on. A standardisation document should include;
- Process flowcharts,
- Details of people involved in the process, responsibility and authority,
- Data collection points,
- Guidelines (Special causes or changes),
- Training requirements,
- And a clear explanation of why the change is required and how to implement it effectively in operational environment.
In order to keep people who are responsible, in the newly standardised method; we can use some visual aids, process checks and new technologies to help them.
This document should be handed over to process management team with explaining them every inch of this document and its responses in practice.
The project team can review conclusion of last project and discuss what they have learned from this experience. They can define if there is any other improvement that can be made to that project or is it on target with minimum variation. If it is on target with minimum variation then it is time for them to think about future improvements and start the cycle again.
I thought about gaming industry which needs an improvement every second. For instance; massive multiplayer online gaming companies. They have to improve their games as well as their facilities to support customers as rapidly as possible. Because; their market is worldwide and they have thousands of players. Blizzard is not one of them. They have millions of players and they have the biggest piece of the cake I suppose. Do I think they will continue to be that popular? I can say that they will be. But; the reason will not be their improvements on games, the reason will be their partnership and resources management. They are improving customer services rather than the game itself. And I mean "World of Warcraft" by game here. It became an addiction for players rather than a game.
Blizzard Leaders; if you can hear me, please use this cycle to improve the game as well. Think about the players that are addicted and cant quit. They want some respect and understanding I suppose. They are also waiting for SCII and DiabloIII. Please be careful Diablo III has good competitors. Watch out for Ubisoft and Activision.
Related Websites: www.blizzard.com , www.wow-europe.com , www.worldofwarcraft.com , www.activision.com , www.ubi.com , www.starcraft2.com , www.blizzard.com/diablo3/ , assassinscreed.uk.ubi.com , modernwarfare2.infinityward.com