All entries for Monday 26 September 2011

September 26, 2011

Virgin media need to sort themselves out

Telecoms/Broadband companies have it easy… easiest job in the world?

We just moved into a new house, that happens to already have a virgin media installation. The line still works so we’ve been using the internet & TV over the last few days while we wait for our Virgin account to be moved to the new house on the 5th of October.

I just called Virgin and asked them to switch my name to the existing line so that we have no period without internet… this is impossible.

I don’t understand why this is such an issue for them. It shouldn’t be a technical/engineering issue as there is already a working line into the house that we’re using with our old equipment. There must be a database somewhere storing account number against active/deactive line that someone just needs to switch.

I would have been happy to pay for a month’s service, just to not lose internet for a week.

Telecoms/Broadband companies’ front office staff have a piss easy job. They never have to think outside the typical FAQ style requests.

If they were more dynamic, they would have gained an extra 50 quid or so from me (and probably 1000s of other people in similar situations).

Get your act together!!

September 2011

Mo Tu We Th Fr Sa Su
Aug |  Today  | Oct
         1 2 3 4
5 6 7 8 9 10 11
12 13 14 15 16 17 18
19 20 21 22 23 24 25
26 27 28 29 30      

Search this blog


Favourite blogs


Most recent comments

  • You sold out Friday13th. Come and play a pickup sometime. by Rupert on this entry
  • I was planning on moving to Australia this year with my family then I discovered the huntsman!! I ha… by Warren Bennison on this entry
  • Haha yes that isn't a very nice looking hand! by on this entry
  • My sister went to Florida last year and there was an infestation of bed bugs which made her a bit pa… by Sue on this entry
  • It's funny, because my husband once won a "Travis Perkins" bag in a raffle. It was green with yellow… by Sue on this entry

Blog archive

Not signed in
Sign in

Powered by BlogBuilder