All entries for Monday 26 September 2011

September 26, 2011

Virgin media need to sort themselves out

Telecoms/Broadband companies have it easy… easiest job in the world?

We just moved into a new house, that happens to already have a virgin media installation. The line still works so we’ve been using the internet & TV over the last few days while we wait for our Virgin account to be moved to the new house on the 5th of October.

I just called Virgin and asked them to switch my name to the existing line so that we have no period without internet… this is impossible.

I don’t understand why this is such an issue for them. It shouldn’t be a technical/engineering issue as there is already a working line into the house that we’re using with our old equipment. There must be a database somewhere storing account number against active/deactive line that someone just needs to switch.

I would have been happy to pay for a month’s service, just to not lose internet for a week.

Telecoms/Broadband companies’ front office staff have a piss easy job. They never have to think outside the typical FAQ style requests.

If they were more dynamic, they would have gained an extra 50 quid or so from me (and probably 1000s of other people in similar situations).

Get your act together!!


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