September 13, 2006

Grrrr – cold callers

Writing about web page /cjehinds/entry/the_telemarketing_calls/

Writing about an entry you don't have permission to view

I just got off the phone to cold call from a web development company:

Man: Hello, This is xxx calling from xxx. [Introduces company and the fact that they sell Content Management Systems] Apparently you’re the person to speak to regarding the website
Me: Yes
Man: Do you have a way of updating your website at present?
Me: Yes, myself
Man: So, are you technical?
Me: Yes
Man (surprised): So, you know how to code HTML?
Me: Yes
Man (even more surprised): You can do that by hand?
Me: Yes
Man: Do you have a content management system?
Me: Yes
Man: What is it?
Me: A very small bespoke one, developed by a local company about 5 years ago which is intermittently being upgraded.
Man: Do you do that yourself then?
Me: Yes
Man: Oh, ok. Thank you for your time. Bye Bye.

OK, I didn’t make it easy for him by revealing too much information, but he didn’t do a great job of selling his product either! First he questioned my technical ability (not the best way to get me onside), then he didn’t even trying to sell me his product – despite me not saying at any point that I wasn’t interested…

Oh well.


- 2 comments by 1 or more people Not publicly viewable

  1. Lisa

    I think it’s great when you have the knowledge to counter these people, most of them don’t seem to be trained well in the products they try to sell and fall to pieces if challenged. I like this rant about it but never seem to have the savvy at the time of the call to be quick witted enough to do the same !! www.thoseemails.co.uk/rants/coldcalls.htm
    I read there was a way to get cold calls stopped by BT but cannot find anything about it on their website. If anyone knows anything about it I would love to know. They are driving me bonkers!!
    Regards
    Lisa

    19 Sep 2006, 11:02

  2. Whether you were particularly adept or not he didn’t really question. He was rubbish. He didn’t ask, “and is this working for you?” because, despite this not being the case, you could be doing all the updating and maintenance etc. and be struggling and looking for an alternative.
    All in all, he was pointless.
    He didn’t try hard enough really did he?
    dave

    27 Sep 2006, 11:15


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